info@moniquejoseph.com

Privacy and Terms

Privacy

Protection of Customer Information
We understand the importance of privacy to our customers and visitors to our Web site. Our policy is simple… We do not give or sell confidential or personal information about our customer to any third party not affiliated with their transaction, except as required by law or as necessary to provide services to the customer.

Some of the information collected by Joseph House Books and Zoie Adventures Books is personal data or data which relates to an identifiable person. For example, names, addresses, e-mail addresses, credit card numbers and telephone numbers. We never sell information to third parties that could be used to specifically identify an individual customer or group of customers.

Security and Integrity of Information
Zoie Adventures Books and Joseph House Books  treats data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company. Access to customer information is limited to those employees who have a legitimate business need for that information.

What Information We Collect And How We Will Use It
Users can visit most areas of the Moniquejoseph.com Web site without revealing who they are or providing any information about themselves. However, purchases or account login require that users identify themselves in order to enable the interactive function. We will ask users to provide personal information in these situations.

Terms

By accessing and using the MoniqueJoseph.com website, and by purchasing Zoie Adventures Books and Joseph House Books, you acknowledge that you have read, understand.  Your continued use of this site signifies your acceptance of the MoniqueJoseph.com privacy policy. We reserve the right, at our discretion, to modify, add, or remove portions of this policy at any time. Please check this page periodically for changes.

User Conduct

At MoniqueJoseph.com we sell products for children, but we do not knowingly sell to children. If you are under the age of 18, you may use our website only with the supervision or permission of a parent or guardian.

Website Contents

Use of this website and its contents for anything other than personal use is prohibited. You cannot reproduce, duplicate, copy, sell, or otherwise exploit the website or any of its contents (including our logo), for any commercial purpose, without the expressed permission of MoniqueJoseph.com, Zoie Adventures Books or Joseph House Books.

Password Security

You are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur in your account or using your password.

Payment

Payments for books will be processed by PayPal.  All payments are due upon receipt of your order. If a payment is not received or a payment method is declined, no items will be shipped until payment is received.

Shipping Policies

Shipping is charged as a flat rate across the United States, and will be shipped via USPS.  If a book is lost during shipping, we will send another one.  Zoie Adventures Books is not responsible for any delays, outside of our control, related to the delivery of our packages.

Return Policy

If we send a book that the child already owns, it can be returned to us and we will send another book.  We must be notified within 48 hours of delivery of the book, and the original book must be returned to us (at our cost) before we send a replacement.

If a book is severely damaged during shipping, a replacement book will be sent free of charge. Email: helpdesk@moniquejoseph.com

Cancellation

An order may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.

Complaints

Any questions or complaints about items or service may be sent to: complaint@moniquejoseph.com

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